# Customization Policy

> How TeqStars Technologies builds custom Odoo modules for businesses: scope, acceptance, fees, warranty, ownership and re-use, your data and liability.

- Source: https://teqstars.com/customization-policy

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How TeqStars Technologies builds custom Odoo modules for businesses: scope, acceptance, fees, warranty, ownership and re-use, your data and liability.

Last updated: 24 September 2026

This Customization Policy (“these terms”) sets out the terms on which TeqStars develops custom Odoo modules and provides related services for business customers. It forms part of every Order Form that refers to it.

## Definitions

- “TeqStars”, “we”, “us” and “our” mean TeqStars Technologies, a partnership firm registered in India, GSTIN 24AAPFT6854J1ZJ, with its principal place of business at 1102, Wings Business Bay, Near ITC Fortune Hotel, Rajkot - 360004, Gujarat, India.
- “You” and “your” mean the business customer named in the Order Form.
- “Order Form” means the quotation, sales order or statement of work for the Customization Services that you accept in writing, for example by signing or paying it online or by confirming it by email.
- “Customization Services” means the analysis, development, testing, deployment and related services described in an Order Form, which add functionality that is not included in the standard installation of Odoo or of an App, to meet your specific needs.
- “Module” means the custom Odoo module or modules, and the related deliverables, that we develop for you under an Order Form.
- “App” means an Odoo app that TeqStars develops and publishes, for example on the Odoo Apps Store (apps.odoo.com).
- “Acceptance Date” has the meaning given in the Acceptance section, and “Warranty Period” has the meaning given in the Warranty and support after delivery section.
- “License Agreement” means our [License Agreement](https://teqstars.com/license-agreement), which governs Apps and Support Packages. “Support Package” means a prepaid support package that you buy from us under the License Agreement. “Support Policy” means our [Support Policy](https://teqstars.com/support-policy).

## How these terms apply

We offer the Customization Services only to businesses. By accepting an Order Form, you confirm that you are acting for the purposes of your trade, business or profession. If mandatory consumer law nevertheless applies to you, nothing in these terms limits your statutory rights.

These terms apply to every Order Form that refers to them. If these documents conflict, the one that comes first in this list prevails:

1. a signed master or project agreement between you and us;
2. the Order Form;
3. these terms; and
4. the Support Policy.

The License Agreement applies to Apps. It does not apply to the Module, which is licensed to you as described in the Ownership and re-use section.

We may update these terms. An update applies only to Order Forms accepted after it is published. The version in force on the date you accepted an Order Form continues to govern that Order Form. The date of the current version is shown at the top of this page.

## Customization Services

### Scope

We provide the Customization Services described in the Order Form. The scope is limited to the requirements written in the Order Form. Anything not written there, including changes you ask for later, is handled through the change process below. We provide other services only if you and we agree to them in writing.

### What you provide

You are responsible for providing a working Odoo environment, a staging database and the access we need, and for giving us the input, information and approvals we ask for in good time. You also pay the fees when they are due.

### Timelines and delays

We make reasonable efforts to meet the dates you ask for. Meeting them depends on the people and equipment we have available when you make your request, and on your availability to give input and take the actions we need.

Dates in the Order Form are good-faith estimates unless the Order Form states that a date is fixed. We are not responsible for delays caused by you, for example late input, access or approvals, or by events beyond our reasonable control. Affected dates move by the length of the delay. If we miss a fixed date through our own fault, you may treat this as a material breach under the Term and termination section.

### Changes to the scope

Any change to the Customization Services or to the Module requirements after the Order Form is accepted needs a written change order or a revised quote agreed by both parties. It may change the price and the dates.

If work outside the Order Form becomes necessary, including because information you supplied was incomplete, we will tell you in writing before doing it and give you an estimate of its cost, based on the hourly rate in the Order Form where there is one. We start that work only after you approve it in writing. An email is enough. Approved extra work is invoiced under the Fees and payment section.

### Odoo versions and hosting

Each Module is built and tested for the Odoo version, edition and hosting stated in the Order Form: your own server or Odoo.sh. Odoo Online does not allow custom modules to be installed, so a Module cannot run there. We build Modules with standard Odoo inheritance so that later migrations stay as small as possible.

Migrating a Module to a later major Odoo version, or adapting it to later releases of Odoo, of our Apps or of third-party modules, is not included and is quoted separately. We may change the design of our Apps without making equivalent changes to the Module.

### Your system and backups

We build and test on a staging copy of your database. Where we deploy to your production database, we do so only with your written go-ahead.

You remain responsible for keeping regular backups of your database and files. Take a full backup before any module is installed or updated. While we are working on your project, or during the Warranty Period, you must tell us before you or anyone else changes the Module, its files or the database it runs on.

We are not responsible for problems caused by changes made by you or by third parties, or by a failure to keep backups. Our liability for anything else is governed by the Limitation of liability section.

## Acceptance

When a deliverable is ready on your staging database, we will notify you. You then test it against the specifications and any acceptance criteria in the Order Form. You must report in writing any failure to meet them within the test period stated in the Order Form or, if none is stated, within thirty (30) days of our notice. We fix reported failures and notify you again, and a new test period starts for the corrected deliverable.

A deliverable is accepted on the earliest of these dates (the “Acceptance Date”):

- the date you confirm acceptance in writing;
- the end of a test period in which you did not report a material failure in writing; or
- the date you first use the deliverable in your production database.

If testing, delivery or completion is delayed by thirty (30) days or more for reasons not related to our performance, you must pay any milestone payment that depends on acceptance. That payment does not affect your warranty rights.

## Fees and payment

### How you pay

You pay the fees for the Customization Services set out in the Order Form. How and when you pay depends on the pricing model in the Order Form:

- fixed price: in the installments or milestones the Order Form sets out;
- time and materials: invoiced monthly in arrears at the hourly rate in the Order Form; or
- Support Package: hours are deducted from your Support Package as described in the Support Policy.

Every invoice states the Customization Services performed, the fees payable and how they were calculated. You pay each invoice in full within the payment term stated on it. We charge expenses, such as travel, only if you approved them in writing in advance. Approved extra work is invoiced on the same basis.

### What the price does not include

Unless the Order Form says otherwise, the price does not include:

- installing or deploying the Module on your production server or on Odoo.sh;
- Odoo Enterprise subscriptions;
- licenses for our Apps or for third-party apps;
- data migration; or
- consulting or training beyond the scope of the Order Form.

### Taxes

Fees are exclusive of GST and of any other tax, duty, levy or similar government charge. For customers in India, we add GST at the applicable rate. Services to customers outside India are invoiced as zero-rated exports where the law allows. You pay the taxes that apply to your purchase of the Customization Services. You are not responsible for taxes on our income.

If the law requires you to withhold tax from a payment to us, you may do so, but you must give us the withholding certificate the law prescribes within the time it allows.

### Late payment

If you do not pay an invoice within thirty (30) days after its due date, we may charge interest on the overdue amount at 18% per year, or at the maximum rate permitted by law if that is lower. The interest runs from the original due date until you pay. You will also reimburse our reasonable costs, including legal fees, of recovering overdue amounts. This does not affect our other rights, including the right to suspend work under the Term and termination section.

## Warranty and support after delivery

We perform the Customization Services in a competent and professional manner, through people who are trained and qualified to do the work.

### Limited warranty

For three (3) months from the Acceptance Date (the “Warranty Period”), we warrant that the Module will perform materially in accordance with the specifications in the Order Form. If you report a reproducible non-conformity in writing during the Warranty Period, we will correct it free of charge within a reasonable time. If we cannot correct it, we will refund the fees you paid for the non-conforming part of the Module. This is your sole remedy for breach of this warranty.

We do not warrant that the Module will achieve a particular result for your business, that it will operate without errors or interruption, or that every error can be found or corrected.

The warranty does not cover defects or non-conformities caused by:

- installation or maintenance of the Module that we did not carry out or that did not follow our instructions;
- use of the Module with software, modules, interfaces or other materials that we did not supply or specifically authorize;
- changes to the Module made by anyone other than us, or use of the Module that the Order Form or our instructions do not provide for; or
- abuse, negligence, accident or other causes outside our control, or an Odoo environment that was not prepared as the Order Form requires.

### Support after delivery

During the Warranty Period, we fix free of charge the bugs and errors in the Module that the warranty covers. Other help, including changes, new features, training and fixes for issues the warranty does not cover, is charged to your Support Package or quoted separately, both during and after the Warranty Period.

## Ownership and re-use

We own the Module and the intellectual property in it, together with our pre-existing Apps, libraries, tools and general know-how. You keep ownership of your data and of the materials you supplied.

Once you have paid in full for the Module, we grant you a perpetual, irrevocable, worldwide and royalty-free license to use, copy and modify the Module, and to have third parties maintain it for you, for the internal business purposes of you and your affiliates. You may not sell or distribute the Module to others as a product. If you need exclusive rights in the Module or ownership of it, this must be agreed in the Order Form.

We may reuse general-purpose functionality from the Module in our own Apps and in work for other customers, including by publishing it as a new App. We will never disclose or reuse your confidential information, your data, your branding, business rules specific to you or materials you supplied.

If the Module extends or depends on an App, that App stays under the terms on which you obtained it: the License Agreement and, for an App bought on the Odoo Apps Store, the Odoo Apps Sales Conditions and the license stated on its store page. The license to the Module does not extend the App’s license to other databases.

Odoo Community and many third-party modules are published under open-source licenses, such as the GNU Lesser General Public License version 3. Those components, and any other open-source components the Module uses, remain under their own licenses, and nothing in these terms restricts the rights those licenses give you.

## Confidentiality

Each party will keep confidential the non-public business, technical and financial information it receives from the other party in connection with an Order Form. For you, this includes your data, access credentials, specifications and business processes. For us, it includes our pricing, our methods and the source code of our Apps and tools.

Each party will use that information only to perform or receive the Customization Services, and will disclose it only to its staff, subcontractors and professional advisers who need it and are bound by similar duties of confidentiality.

These duties do not apply to information that is or becomes public through no fault of the receiving party, that the receiving party already knew or developed independently, or that the law or a court requires it to disclose. They continue after the Order Form ends.

## Your data

When we access your Odoo database, backups or files, they may contain personal data, such as details of your customers, employees and suppliers. You decide why and how that data is processed, and we process it on your behalf. We will:

- process it only on your documented instructions, which include the Order Form and your written requests, and only to perform the Customization Services, unless the law requires otherwise;
- work on a staging copy of your database wherever possible;
- give access only to people who need it for your project and who are bound by a duty of confidentiality;
- protect it with appropriate technical and organizational security measures;
- tell you without undue delay after we become aware of a personal data breach affecting it;
- tell you before we engage another company or person to process it for us, and remain responsible for them;
- help you, where reasonable, to respond to requests from the people the data is about; and
- keep copies of your database and files only for as long as we need them for the Customization Services and the Warranty Period, and then delete them or return them to you, as you choose, unless the law requires us to keep them.

We use the access credentials you give us only for your project. We recommend that you change or revoke them when the project and the Warranty Period end.

We are based in India. If your data is held outside India, our access to it may count as a transfer of personal data to India under the law that applies to you. If that law requires a written data processing agreement or transfer safeguards, for example under the EU or UK General Data Protection Regulation, tell us before we receive access to your data. The parties will then sign the necessary terms, and those terms prevail over this section for that data.

Our [Privacy Policy](https://teqstars.com/privacy-policy) explains how we handle personal data that we collect for our own purposes, such as the contact details of your staff and our correspondence with them. For questions about personal data, contact the Grievance Officer, TeqStars Technologies, at [info@teqstars.com](mailto:info@teqstars.com) or by post at 1102, Wings Business Bay, Near ITC Fortune Hotel, Rajkot - 360004, Gujarat, India.

## Limitation of liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, for willful misconduct, or for any other liability that cannot be limited or excluded by law.

Subject to that, neither party is liable to the other, whether in contract, tort (including negligence) or otherwise, for any indirect, special, punitive, exemplary, consequential or incidental loss, or for loss of revenue, profit, goodwill or anticipated savings, business interruption or loss of business information, arising out of the Customization Services or the use of, or inability to use, the Module. This applies even if the party was told that such loss was possible or the loss was foreseeable.

These limits do not apply to your obligation to pay fees.

## Term and termination

These terms apply to an Order Form from its acceptance until the Customization Services under it are complete and the Warranty Period has ended, unless the Order Form ends earlier under this section.

Either party may end an Order Form:

- for convenience, by giving the other party ninety (90) days’ written notice; or
- immediately by written notice, if the other party materially breaches the Order Form or these terms and does not remedy the breach within a reasonable period after receiving written notice that describes it.

We may suspend work under an Order Form, after telling you in writing, while any undisputed invoice is more than thirty (30) days overdue. Agreed dates move by the length of the suspension.

When an Order Form ends:

- you pay for the work performed and the expenses you approved up to the date it ends, whether or not you have used the Module or any part of it;
- we refund any amount you prepaid under that Order Form for work not performed; and
- once you have paid the amounts due, we deliver the work in progress as it stands, without warranty, and the license in the Ownership and re-use section applies to it.

These sections survive the end of an Order Form, together with any other terms that by their nature should continue: Fees and payment; Ownership and re-use; Confidentiality; Your data; Limitation of liability; and Governing law and disputes.

## General

**Severability.** If a court holds any provision of these terms invalid, the rest remains in force, and the invalid provision applies to the maximum extent the law permits.

**Entire agreement.** The documents listed in the How these terms apply section form the entire agreement between you and us for the Customization Services. They replace any earlier discussions, proposals or understandings about them.

**Events beyond our control.** Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, such as natural disasters, epidemics, war, government action or failures of public networks or utilities. The affected party will tell the other party promptly and resume performance as soon as it can. This does not excuse payment obligations.

**Assignment and subcontracting.** Neither party may transfer an Order Form to anyone else without the other party’s written consent, except to a successor to all or most of its business. We may use subcontractors to perform the Customization Services and remain responsible for their work.

## Governing law and disputes

These terms and every Order Form, and any dispute arising out of or in connection with them, are governed by the laws of India.

We will each first try to settle any dispute through good-faith discussion. If the dispute is not settled, the courts at Rajkot, Gujarat, India have exclusive jurisdiction.

## Contact and notices

Notices under these terms must be in writing. We send notices to you at the addresses in the Order Form. Notices to us must be sent by email to [info@teqstars.com](mailto:info@teqstars.com) and by post to TeqStars Technologies, 1102, Wings Business Bay, Near ITC Fortune Hotel, Rajkot - 360004, Gujarat, India.

For any other question about these terms, write to [info@teqstars.com](mailto:info@teqstars.com) or call [+91 7779016719](tel:+917779016719).

Questions about this document? [Contact us](https://teqstars.com/contactus).