# License Agreement > The terms for buying and using Odoo apps developed by TeqStars Technologies and its support packages, including licensing, refunds and liability. - Source: https://teqstars.com/license-agreement Legal The terms for buying and using Odoo apps developed by TeqStars Technologies and its support packages, including licensing, refunds and liability. Last updated: 24 September 2026 This License Agreement (“these terms”) is an agreement between TeqStars Technologies (“TeqStars”, “we”, “us” or “our”) and its customers (“you” or “your”). It covers the purchase and use of the Odoo apps that TeqStars develops (each an “App”) and of the prepaid support packages that TeqStars sells (each a “Support Package”). ## About these terms ### Who we are TeqStars Technologies is a partnership firm registered in India, GSTIN 24AAPFT6854J1ZJ. Our principal place of business is 1102, Wings Business Bay, Near ITC Fortune Hotel, Rajkot - 360004, Gujarat, India. You can reach us at [info@teqstars.com](mailto:info@teqstars.com) or on [+91 7779016719](tel:+917779016719). ### How these terms apply You buy Apps on the Odoo Apps Store (apps.odoo.com), which Odoo S.A. runs. Your purchase is governed by the [Odoo Apps Sales Conditions](https://apps.odoo.com/apps/sales-conditions), and your use of the App by its license, the Odoo Proprietary License v1.0 (“OPL-1”). These terms add to those documents. If anything in these terms conflicts with those documents, those documents prevail. For Support Packages, which you buy directly from us, these terms apply together with our [Support Policy](https://teqstars.com/support-policy) and your quotation. Custom work is covered by our Customization Policy instead (see Custom work). A signed agreement between you and TeqStars prevails over all of them. By buying an App or a Support Package, you accept these terms. ### Who these terms are for Our Apps and Support Packages are intended for businesses, including Odoo partners and implementers who buy for their clients. If you buy as a consumer, you also have the rights that the consumer law of your country gives you, and nothing in these terms limits them. ## Ownership and license ### Ownership TeqStars owns the copyright in the code it wrote for each App, and that code is protected by copyright law. Buying an App gives you a license to use it. It does not transfer ownership of the App or its source code to you. Some Apps include third-party components that remain under their own licenses, for example the MIT or CDDL license. These components are identified in the App’s files, and their licenses apply to them. Nothing in these terms restricts your rights under those licenses. The Apps are modules for Odoo, which Odoo S.A. licenses separately. ### What your license allows Each App is licensed to you under OPL-1, the license shown on the App’s Odoo Apps Store page. Odoo S.A. publishes the full text of OPL-1 in its [licenses documentation](https://www.odoo.com/documentation/18.0/legal/licenses.html). Once you have bought a valid license, OPL-1 lets you: - use the App; - modify the App and run a modified copy; and - build your own modules that depend on the App, as long as you do not copy its code. You may not: - publish, distribute, sublicense or sell copies of the App or of modified copies; - copy code from the App, in whole or in part, into other modules, software or websites; or - put the App on a server where the public can download it. ### Who may use a license Each purchase covers one Odoo database, as our Support Policy states. You may also install the App on test or staging copies of that database. An Odoo partner or implementer may buy an App on a client’s behalf and install it on that client’s database. The license then belongs to that client. Apart from this, you may not give, sell, sublicense or transfer all or any part of an App to anyone else. ### Changes to an App’s code If anyone other than TeqStars changes an App’s code, free support does not cover the changed code or the problems it causes. We can give you a quote to review or support it. ## Ending your license If you materially breach these terms or OPL-1, for example by redistributing an App, and do not remedy the breach within 30 days of our written notice, we may end your license. If the breach cannot be remedied, we may end your license by written notice. When your license ends, you must stop using the App and delete all copies of it, including modified copies. Using, copying or distributing an App beyond what OPL-1 and these terms allow infringes our copyright. In that case we may end your license as described above and take any action available to us under the Copyright Act, 1957 and other applicable law. ## Supported platforms and installation Our Apps run on Odoo Community and Odoo Enterprise on your own server (on-premise) and on Odoo.sh, for the Odoo versions listed on each App’s store page. They cannot run on Odoo Online, because that platform does not allow custom modules to be installed. Free support for 60 days from purchase, as described in our Support Policy, applies on Odoo.sh and on-premise alike. Before you install or update an App, take a full backup of your database and filestore. Install and test the App on a test or staging database before you install it on your live database. ## Changes and conflicts outside our code Free support covers defects in an App’s own code. It does not cover problems caused by changes to Odoo’s standard code, by modules or apps from other vendors, or by your server or hosting. We are not responsible for an App not working as described where such a change or conflict is the cause. When we find such a cause, we will tell you what we found, and we can give you a quote to resolve it. ## Third-party services Many Apps connect Odoo to services run by others, such as marketplaces, carriers, and payment, tax and AI providers. When you use such an App: - you need your own account with each service; - you are responsible for complying with that service’s terms and paying its fees; and - data you send to the service through the App is governed by that service’s terms and privacy policy. If a service changes or withdraws its API, we will make reasonable efforts to update the App for supported Odoo versions within a reasonable time, for as long as we maintain the App. We cannot guarantee features that depend on a service we do not control. Check tax figures and AI-generated content before you rely on them. ## Refunds for Apps All purchases are final and in any circumstances, TeqStars will not refund any of the purchased Apps. ## Custom work Custom modules and other customization work that we do for you are covered by our [Customization Policy](https://teqstars.com/customization-policy) and the Order Form for that work, as that policy defines it. They set out who owns that work and how it is licensed to you. ## Support Packages ### Support hours and reply times Our [Support Policy](https://teqstars.com/support-policy) forms part of these terms. It sets out: - our support hours: Monday to Friday, 10:00 AM to 6:00 PM IST (GMT+5:30), excluding Indian public holidays; - reply-time targets for each ticket priority; - the channels you can use to reach us; and - how Support Package hours are charged, including the 15-minute minimum for each ticket, message or call. Reply times are targets, not guaranteed service levels, unless a signed support contract says otherwise. Requests raised outside those hours, at a weekend or on an Indian public holiday are picked up on the next working day, except critical production issues, which get best-effort help. ### Validity and unused hours Each Support Package has its own expiry date, counted from the date we issue it. If hours remain unused when a Support Package expires, we carry them forward to your next Support Package when you buy one. You can ask us for your remaining balance and expiry date at any time. ### Prices, payment and taxes You pay 100% of the price of a Support Package in advance. We activate your support account when we receive full payment. Payment of our invoice for a Support Package confirms that you accept these terms. If we change the price of Support Packages, the new price applies from your next purchase or renewal. Taxes such as GST apply to Support Packages as the law requires and are shown on our invoice. As a merchant, we are under no liability whatsoever for any loss or damage arising directly or indirectly out of the decline of authorization for any transaction because the cardholder has exceeded the preset limit mutually agreed by us with our acquiring bank from time to time. ### Refunds for Support Packages Support Packages are prepaid and are not refundable. This does not prevent you from claiming a refund of unused hours, or any other remedy the law gives you, if we end your Support Package early or fail, for reasons within our control, to provide the support you paid for. It also does not affect any statutory right to cancel that you have as a consumer. ## Your data and confidentiality To support you, we may need access to your Odoo database, files or login details. When you give us that access: - we act only on your instructions, and use any personal data in your database or files only to provide the support you asked for; - we keep your data and login details confidential and limit access to the engineers working on your request; - we work on a test or staging database unless you ask us to work on your live database; and - we tell you without undue delay if we become aware of a personal data breach affecting your data. Please share login details through the helpdesk rather than by plain email, and change them when your ticket is closed. If data protection law, such as the GDPR or UK GDPR, requires a written data processing agreement between us, contact us at [info@teqstars.com](mailto:info@teqstars.com) before you share the data. Our [Privacy Policy](https://teqstars.com/privacy-policy) explains how we handle the personal data you give us about yourself. ## Warranty and limitation of liability ### Free support Every App purchase includes free support for 60 days from the date of purchase. During that period, free support covers bugs and errors in the App’s own code on a supported Odoo version, as described in our Support Policy. Apart from this, and as far as the law allows, each App is provided “as is”, without warranty of any kind, as OPL-1 states. ### Limitation of liability As far as the law allows: - we are not liable for indirect or consequential loss, for loss of profit, revenue or goodwill, or for loss of data that a reasonable backup would have prevented; and - our total liability arising from an App or a Support Package is limited to the amount you paid for that App or Support Package. These limits do not apply to liability for fraud, gross negligence or willful misconduct, for death or personal injury caused by negligence, or to any other liability that the law does not allow us to limit or exclude. ## Changes to these terms We may update these terms. The “Last updated” date at the top of this page shows when they last changed. Changes apply to Apps and Support Packages bought after that date. A Support Package you have already paid for stays under the terms that applied when you bought it. ## Governing law and disputes These terms, and any dispute arising out of or in connection with them, are governed by the laws of India. We will each first try to settle any dispute through good-faith discussion. If the dispute is not settled, the courts at Rajkot, Gujarat, India have exclusive jurisdiction. If you are a consumer, this section does not take away the protection of the mandatory laws of your country of residence, or your right to bring proceedings in your home courts or before a consumer commission. ## General terms **Whole agreement.** These terms and the documents they refer to make up the whole agreement between you and TeqStars about Apps and Support Packages. **Severability.** If any part of these terms is found to be unenforceable, the rest of these terms remains in force. **Force majeure.** Neither party is liable for a delay or failure to perform its obligations caused by events beyond its reasonable control. ## Contact and Grievance Officer If you have a question about these terms, contact TeqStars Technologies at [info@teqstars.com](mailto:info@teqstars.com) or on [+91 7779016719](tel:+917779016719). If you have a complaint, write to the Grievance Officer, TeqStars Technologies, at [info@teqstars.com](mailto:info@teqstars.com) or by post at 1102, Wings Business Bay, Near ITC Fortune Hotel, Rajkot - 360004, Gujarat, India. The Grievance Officer will deal with your complaint promptly, and within one month of receiving it. **Legal notices.** Send legal notices to us by email to [info@teqstars.com](mailto:info@teqstars.com) or by post to the address above. We send notices to you at the email address we have for you. Questions about this document? [Contact us](https://teqstars.com/contactus).