# Odoo Support Services That Keep Your ERP Running > Odoo support services from an Odoo Silver Partner. First reply within 2 to 6 working hours, fixes for any module or version, Mon to Fri 10 AM to 6 PM IST. - Source: https://teqstars.com/odoo-support Odoo Support Services Troubleshooting Bug resolution System stability Bugs fixed, conflicts resolved, performance restored. Our Odoo experts keep your system stable through every change and ready to scale with your growth. [Get Support Now](https://teqstars.com/contactus) [View Pricing](https://teqstars.com/odoo-pricing) - Fast response - Bug resolution - Performance tuning - Long-term support **Trusted Odoo Experts** Same system. A stronger tomorrow. ## How Support Works From ticket to resolution — a simple, transparent process. 1. **Raise a Ticket** Email, portal, call or chat. 2. **Reply by Priority** Fast triage and first response. 3. **Fix & Verify** Root cause resolved and tested. 4. **Report Hours** Clear summary of work done. **Community & Enterprise, Odoo.sh, On-premise** Full coverage across all Odoo deployments. **4–6h** working-hour first reply High / normal priority Platform Coverage ## What Our Odoo Support Covers One team for every layer of your Odoo stack, from a slow report to a failing server. ### All Odoo Versions Community and Enterprise editions across multiple versions, with smooth upgrades and compatibility checks. ### Functional & Technical From usability questions to complex code fixes, we help end users and developers alike. ### Default & Custom Modules We maintain, update, and troubleshoot standard Odoo apps and your tailor-made modules. ### Third-Party Apps We resolve bugs, conflicts, and compatibility issues in community and paid modules. ### API & Integrations REST API, XML-RPC, and third-party system connections kept stable and in sync. ### Database & Server Speed tuning, backup safety, migrations, and hosting-level issues handled reliably. ### Performance Optimization Faster load times, better stability, and a system that handles growth without strain. ### Website & Themes Design fixes, branding, and mobile-friendly layouts for your Odoo website and portals. How It Works ## From Ticket to Fix in Four Steps A simple process your team can follow without training. Every ticket is tracked from report to resolution. 1. **Raise a Ticket** Submit a support ticket, email us, call, or ping us on Teams or Google Chat. Log in first to auto-fill your details and track your ticket history. 2. **Reply by Priority** A support engineer sets your issue’s priority and replies with next steps: within 2 working hours for critical issues, 6 for normal ones. 3. **Fix & Verify** We resolve the root cause, not just the symptom. Fixes are tested and confirmed with you before the ticket closes. 4. **Report Hours** Every ticket ends with a clear report of hours spent. You always know where your support time went. Why It Matters ## Why Odoo Support and Maintenance Matters ### Your ERP is the backbone of your business Odoo touches every team in your company. A minor bug or a third-party app conflict can stall workflows and frustrate users within hours. Reliable support keeps downtime short and confidence high. - Downtime kept to a minimum - Root-cause fixes, not quick patches - Upgrades without breakage - A system that evolves with your business *[Image: Sample project checklist: requirements, workflows and user testing done, team training still to do]* ### Reachable when it counts Support runs Monday to Friday, 10:00 AM to 6:00 PM IST, with best-effort help for critical issues outside those hours. Reach us on whichever channel your team already uses and get a fast, human response. - Support ticket portal with full history - Email and phone - Teams and Google Chat - Best-effort help for critical issues out of hours *[Image: Sample results chart: output up over six months as manual work falls and processing gets faster]* Support Packages ## Odoo support packages that fit your workload Choose the plan that fits your business. Pricing is transparent and fair, every hour is tracked, and you can upgrade whenever your needs grow. ### Starter 10 Hrs Built for startups and small teams that want quick wins without extra complexity. [Get Quote](https://teqstars.com/contactus) ### Premium Most Popular 30 Hrs For teams that need consistency, guidance, and hands-on help to streamline operations. [Get Quote](https://teqstars.com/contactus) ### Professional 60 Hrs For large teams with high support and performance needs and a continuous development cycle. [Get Quote](https://teqstars.com/contactus) FAQ ## Frequently asked questions. Straight answers about odoo support from the TeqStars team. [Still have questions?](https://teqstars.com/contactus) ### What do Odoo support services include? Bug fixing, module maintenance, performance optimization, API and integration fixes, database and server support, plus documentation and user training. Coverage spans Community and Enterprise editions, default, custom, and third-party modules. For work beyond support, such as implementation or migration, see our full range of Odoo services. ### How fast do you respond to an Odoo support ticket? The first reply depends on the priority: within 2 working hours for critical issues, 4 for high, 6 for normal and 1 working day for low. Support hours are Monday to Friday, 10:00 AM to 6:00 PM IST (GMT +5:30), and critical production issues outside those hours get best-effort help. You can also reach us by email, phone, Teams, or Google Chat. ### Do you support Odoo Community edition? Yes. We support both Community and Enterprise editions across multiple Odoo versions. That includes upgrades, compatibility fixes, and maintenance of custom and community modules. ### Can you fix custom modules built by another partner? Yes. We regularly take over systems with custom or third-party modules we did not build. We audit the code, fix the issue, and document the change so your team stays in control. ### How much do Odoo support services cost? Support is billed by the hour, and every ticket closes with a report of the hours spent, so costs stay transparent. Check [Odoo pricing page](https://teqstars.com/odoo-pricing) for current support plans, or reach out through the contact page for a plan sized to your system. ![TeqStars logo mark](https://teqstars.com/theme_teqstars/static/src/img/teqstars_star.png) ## Ready to automate and grow? Tell us about your business and we'll help you build a smarter, connected and automated operation. [Book Free Consultation](https://teqstars.com/contactus) [Talk to an Expert](https://teqstars.com/contactus)