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Odoo Support Services Troubleshooting
Bug resolution
System stability

Odoo Support Services
That Keep Your ERP Running

Bugs fixed, conflicts resolved, performance restored. Our Odoo experts keep your system stable through every change and ready to scale with your growth.

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  • Fast response
  • Bug resolution
  • Performance tuning
  • Long-term support

Trusted Odoo ExpertsSame system. A stronger tomorrow.

How Support Works

From ticket to resolution — a simple, transparent process.

  1. Raise a Ticket

    Email, portal, call or chat.

  2. Reply by Priority

    Fast triage and first response.

  3. Fix & Verify

    Root cause resolved and tested.

  4. Report Hours

    Clear summary of work done.

Community & Enterprise, Odoo.sh, On-premiseFull coverage across all Odoo deployments.
4–6hworking-hour first replyHigh / normal priority
Platform Coverage

What Our Odoo Support Covers

One team for every layer of your Odoo stack, from a slow report to a failing server.

All Odoo Versions

Community and Enterprise editions across multiple versions, with smooth upgrades and compatibility checks.

Functional & Technical

From usability questions to complex code fixes, we help end users and developers alike.

Default & Custom Modules

We maintain, update, and troubleshoot standard Odoo apps and your tailor-made modules.

Third-Party Apps

We resolve bugs, conflicts, and compatibility issues in community and paid modules.

API & Integrations

REST API, XML-RPC, and third-party system connections kept stable and in sync.

Database & Server

Speed tuning, backup safety, migrations, and hosting-level issues handled reliably.

Performance Optimization

Faster load times, better stability, and a system that handles growth without strain.

Website & Themes

Design fixes, branding, and mobile-friendly layouts for your Odoo website and portals.

How It Works

From Ticket to Fix in Four Steps

A simple process your team can follow without training. Every ticket is tracked from report to resolution.

  1. Raise a Ticket

    Submit a support ticket, email us, call, or ping us on Teams or Google Chat. Log in first to auto-fill your details and track your ticket history.

  2. Reply by Priority

    A support engineer sets your issue’s priority and replies with next steps: within 2 working hours for critical issues, 6 for normal ones.

  3. Fix & Verify

    We resolve the root cause, not just the symptom. Fixes are tested and confirmed with you before the ticket closes.

  4. Report Hours

    Every ticket ends with a clear report of hours spent. You always know where your support time went.

Why It Matters

Why Odoo Support and Maintenance Matters

Your ERP is the backbone of your business

Odoo touches every team in your company. A minor bug or a third-party app conflict can stall workflows and frustrate users within hours. Reliable support keeps downtime short and confidence high.

  • Downtime kept to a minimum
  • Root-cause fixes, not quick patches
  • Upgrades without breakage
  • A system that evolves with your business

Reachable when it counts

Support runs Monday to Friday, 10:00 AM to 6:00 PM IST, with best-effort help for critical issues outside those hours. Reach us on whichever channel your team already uses and get a fast, human response.

  • Support ticket portal with full history
  • Email and phone
  • Teams and Google Chat
  • Best-effort help for critical issues out of hours
Support Packages

Odoo support packages that fit your workload

Choose the plan that fits your business. Pricing is transparent and fair, every hour is tracked, and you can upgrade whenever your needs grow.

Starter

10 Hrs

Built for startups and small teams that want quick wins without extra complexity.

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Premium

Most Popular
30 Hrs

For teams that need consistency, guidance, and hands-on help to streamline operations.

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Professional

60 Hrs

For large teams with high support and performance needs and a continuous development cycle.

Get Quote
FAQ

Frequently asked questions.

Straight answers about odoo support from the TeqStars team.

Still have questions?

Bug fixing, module maintenance, performance optimization, API and integration fixes, database and server support, plus documentation and user training. Coverage spans Community and Enterprise editions, default, custom, and third-party modules. For work beyond support, such as implementation or migration, see our full range of Odoo services.

The first reply depends on the priority: within 2 working hours for critical issues, 4 for high, 6 for normal and 1 working day for low. Support hours are Monday to Friday, 10:00 AM to 6:00 PM IST (GMT +5:30), and critical production issues outside those hours get best-effort help. You can also reach us by email, phone, Teams, or Google Chat.

Yes. We support both Community and Enterprise editions across multiple Odoo versions. That includes upgrades, compatibility fixes, and maintenance of custom and community modules.

Yes. We regularly take over systems with custom or third-party modules we did not build. We audit the code, fix the issue, and document the change so your team stays in control.

Support is billed by the hour, and every ticket closes with a report of the hours spent, so costs stay transparent. Check Odoo pricing page for current support plans, or reach out through the contact page for a plan sized to your system.
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