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Sell on BigCommerce, fulfill and invoice every order in Odoo

This BigCommerce Odoo integration imports your store's orders and products, then sends stock, prices and tracking back to BigCommerce. A single order shipping to several addresses becomes one delivery per address. Connect more than one store to the same Odoo database.

  • Odoo 17.0 – 20.0
  • Community & Enterprise
  • Odoo.sh · On-premise
  • Odoo Online

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Order, stock and refund work before and after the BigCommerce Connector

Without the connector by hand

  1. Retype BigCommerce orders into Odoo as quotations every morning.
  2. Copy billing and shipping addresses into new Odoo contacts by hand.
  3. Edit stock numbers in the BigCommerce control panel after each sale.
  4. Paste tracking numbers into BigCommerce one order at a time.
  5. Refund twice: once in Odoo, once in the BigCommerce admin.
  6. Decide order by order which invoice to raise and which payment to record.
  7. Check a spreadsheet to see which store orders are still missing.

With the connector automatic

  1. An order import job you switch on creates the sale orders.
  2. Customers and their addresses are matched or created during order import.
  3. A stock export you schedule sends quantities per mapped location.
  4. Validate the delivery, then click "Update in Marketplace" to send tracking.
  5. Post a credit note, click "Refund In BigCommerce", and the refund goes over.
  6. The workflow for that gateway and payment status confirms, invoices and registers payment.
  7. The log list shows failed lines with a retry on each one.

Orders, listings, stock and refunds between BigCommerce and Odoo

Every object the connector handles, which way it travels and what triggers it.

DataDirectionWhat happens & when
Orders

An import you run by date range or order ID, or the order import job
Customers and addresses

Created or matched while each order is imported
Products and variants

The Import Listings or Export Listings operation you run
Categories and brands

First confirmation of the store record, or the import operation
Sales channel publications

Export Listings, or Publish and Unpublish on a listing
Stock quantities

The stock import or export job you activate, or a manual run
Prices

The Export Prices operation, or the price export job you activate
Tracking and fulfillment

Update in Marketplace on a validated delivery, or the tracking export job
Shipments

Pulled in during order import to validate matching deliveries
Refunds

Clicking Refund In BigCommerce on a posted credit note
Order cancellation

Cancel In BigCommerce on an order already cancelled in Odoo
Paid status

All invoices paid, then the button or a registered payment
Order statuses, locations, tax classes

Confirming the store record in Odoo

Import BigCommerce orders into Odoo

Your store's orders become Odoo sale orders with the customer, addresses, taxes and discounts already filled in. In the operations wizard choose Import, then Import Orders. A date range collects the orders into a job list that is processed for you, while a comma-separated list of order IDs brings those orders in at once and opens them on screen. The status filter on the store record decides which statuses are eligible.

Odoo import operation wizard for BigCommerce with date range and order ID filters

Export products and pick the channels

Send products from Odoo to BigCommerce and choose where shoppers see them. In the operations wizard select Export, tick Export Listings, then pick one or more sales channels. Every listing of that store not yet exported is created in BigCommerce with its images, prices and stock, then published to the channels you selected. Categories and brand go across too, and Odoo variants become BigCommerce options and variants.

Odoo export wizard for BigCommerce with Export Listings ticked and sales channels selected

Publish or unpublish a listing per channel

Change where an existing product is sold without disturbing the rest. Open the listing from the All Listing menu and click Manage Sales Channels. Select the channels you want, then choose Publish or Unpublish. Publish adds those channels and leaves every other assignment in place, and Unpublish removes only the ones you ticked. The channels themselves come into Odoo the first time you confirm the store record.

Publish and unpublish buttons for BigCommerce sales channels on an Odoo listing

Map each store location to a warehouse

Each BigCommerce location gets its own quantity from the Odoo warehouse you map to it, rather than one global number for the whole store. In the connector's Locations list, link a BigCommerce location to an Odoo warehouse and stock location. The Import and Export Stock toggles on each row let you keep a third-party fulfillment site or a test location out of the sync.

BigCommerce locations mapped to Odoo warehouses and stock locations with per-row stock toggles

Invoice and pay by payment status

Imported orders follow rules you set for how the customer paid. On the Workflow tab, every pairing of a BigCommerce payment gateway and payment status gets its own line: confirm the sale order, create the invoice, validate it, register the payment. So Paid, Pending and Held for Review can each behave differently. A gateway with no line stops that order, and the log entry offers Configure Workflow.

Odoo workflow table matching each BigCommerce payment gateway and status to invoicing steps

Push full or partial refunds to BigCommerce

Refund a shopper from the credit note your accounting team already posts in Odoo. Reverse the original invoice, trim the line quantities for a partial refund, post it, then click Refund In BigCommerce and type a description. The connector asks BigCommerce to work out the total from those lines, taxes included, and records the refund on the credit note and in the order chatter. Shipping lines are left out.

Odoo credit note with the Refund In BigCommerce wizard open and a refund description

Send tracking from the delivery order

Shoppers see the shipment in BigCommerce once your warehouse ships it. Set the Tracking Reference on the delivery order and validate it, then click Update in Marketplace to create the shipment in BigCommerce with the carrier code and tracking number. A tracking export job you switch on does the same for every validated delivery not yet sent. Once all deliveries of an order are sent, it shows Shipped.

Update in Marketplace button on an Odoo delivery order pushing tracking to BigCommerce

Supported Odoo versions

Odoo versionEditionsHosting PriceLatest release
20.0 Community & Enterprise Odoo.sh · On-premise €169 20.0.1.0.0 Buy Docs
19.0 Community & Enterprise Odoo.sh · On-premise €169 19.0.1.0.1 Buy Docs
18.0 Community & Enterprise Odoo.sh · On-premise €169 No release notes Buy
17.0 Community & Enterprise Odoo.sh · On-premise €169 No release notes Buy

Support for BigCommerce Connector

The developers who build the app answer your tickets.

Open a ticket Opens our helpdesk with this app already selected Read the docs Setup guides and features No docs for this version
Free app support from purchase
60 days
First response in working hours, typical
4–6 hours
Support hours, 10:00–18:00 IST
Mon–Fri

Support policy Support after 60 days

How to connect BigCommerce to Odoo

  1. Get your store credentials

    In the BigCommerce control panel, create a Store API Account and set each scope to modify. Copy the Access Token it issues, and read the Store Hash out of your admin address. Odoo needs both values.

  2. Install and confirm the store

    Install BigCommerce Connector from the Apps menu, then add a store record under Marketplaces, Configuration, Instance. Paste the Store Hash and Access Token, run "Test Connection", and click "Confirm" to pull in order statuses, categories, brands and more.

  3. Set locations and payment rules

    Decide where stock comes from and what each payment means. Link every BigCommerce location to an Odoo warehouse and stock location, with the stock toggles per row. Then add a workflow line for each payment gateway and status pair.

  4. Run the first sync

    Bring your catalog in from the operations wizard with Import Listings, by date range or by product ID, then import orders the same way. On the Automatic Jobs tab, switch on the imports and exports you want and set their intervals.

Questions before you buy

Not answered here? Talk to the team.

It ships for Odoo 17.0, 18.0, 19.0 and 20.0. You can run it with Odoo Enterprise on Odoo.sh or your own server, and with Odoo Community on your own server. Odoo Online does not accept third-party apps, so the connector cannot be installed there.

Yes, and there is no fixed limit. Add one store record per BigCommerce store under Marketplaces, Configuration, Instance. Each one carries its own Store Hash and Access Token, plus its own warehouse, pricelist, payment workflow and automatic jobs, so two stores can be configured very differently while all data sits in one Odoo database.

Any BigCommerce store that can create Store API Accounts works, which covers the Standard, Plus, Pro and Enterprise plans. The connector signs its calls with the long-lived Access Token issued for that account. Storefront content, themes and BigCommerce apps stay outside its scope and are still managed in BigCommerce.

Three causes cover most cases. The product was not changed inside the date range you chose, or it matches an Odoo listing while Update Existing Listing is off, or no Odoo product carries that SKU and Create Odoo Products is off. Stock import only touches storable products that are not tracked by lot or serial. Each skip is logged.

They import against fallback products instead of blocking the order. On the Orders tab of the store record, in developer mode, set Gift Certificate Product, Custom Product and Custom Storable Product. The connector uses the matching one for that line. A catalog product with no SKU match in Odoo still fails, and the reason is written to the log.

No. Odoo's delivery confirmation email is suppressed for BigCommerce orders, so only the notification BigCommerce sends reaches the shopper. Nothing needs to be switched off for this.

Turn on Use Marketplace's Order Currency on the store record. When an imported order is in another currency, the connector creates a pricelist named after your BigCommerce store in that currency, or reuses it if it already exists, and assigns it to the order.

Open Marketplaces, Queues, Logs. The failed line names the endpoint and the message BigCommerce returned. When the cause is a payment gateway and status pair with no workflow, the log line gives you a Configure Workflow button that opens the form prefilled, so you complete the line and retry the failed order.

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