Privacy Policy

This Privacy Policy explains how TeqStars Technologies (“TeqStars”, “we”, “us” or “our”) collects, uses, shares and protects personal data, and what rights you have. It is a notice, not a contract. Visiting or using our website does not mean that you consent to anything. Where we need your consent, for example for analytics and advertising cookies or for marketing emails, we ask for it separately.

Who we are

TeqStars Technologies is a partnership firm registered in India, GSTIN 24AAPFT6854J1ZJ. Our principal place of business is 1102, Wings Business Bay, Near ITC Fortune Hotel, Rajkot - 360004, Gujarat, India. Email: [email protected]. Phone: +91 7779016719.

We decide why and how the personal data described in this policy is used. This makes us the “controller” under the EU and UK General Data Protection Regulation (GDPR) and the “Data Fiduciary” under India’s Digital Personal Data Protection Act, 2023. When we work on a client’s own Odoo system, we act for that client instead (see Data we handle for our clients).

You can reach our Grievance Officer using the details in Contact and Grievance Officer.

What this policy covers

This policy applies to personal data that we collect:

• through teqstars.com and its subdomains, including docs.teqstars.com (together, the “Site”), and through the live chat, forms and customer portal on the Site;
• when you buy our Odoo apps (“Apps”) on the Odoo Apps Store;
• when you buy or use our implementation, customization and support services;
• when you contact us by email, phone or messaging apps, or meet us;
• when you apply for a job with us.

“Personal data” means any information about an identified or identifiable individual. It includes your name and contact details, and also online identifiers such as your IP address, cookie identifiers and device information.

Personal data we collect

We collect personal data that you give us, data that is recorded whenever you browse the Site (see Website usage data), and order details from the Odoo Apps Store.

Data you give us

• Contact form: your name, phone number, email address, company, subject and message. We store them as an enquiry in our customer relationship management (CRM) system.
• Help Center and other support channels: your name, email address, phone number, company, Odoo Apps Store order number, the App concerned, your Odoo version and hosting type, your message and any files you attach. The same applies to support requests you send by email, phone or messaging apps.
• Live chat and chatbot: what you type, the email address you give, and the details you select, such as the App you use or an order reference. A conversation may become an enquiry or a support ticket. The chat window may open by itself on some pages; you do not have to use it.
• Demo requests: your name, email address, company, phone number, job title, how far you are with Odoo, whether you need implementation help, your notes and the campaign that brought you to the page.
• Job applications: see Job applicants.
• Customer portal: your login email address and password. We store the password only as a one-way hash.
• Buying our services: the billing contact’s name, email address, phone number, company name, billing address and tax registration number (such as a GSTIN or VAT number), together with quotations, invoices and payment records.
• Electronic signatures: when you sign a quotation or other document with us electronically, your name, your signature and the date and time of signing.
• Meetings and calls: notes of the meetings and calls we hold with you.
• Support work on your Odoo system: the access details you give us, such as login details for a test database, and the data we see while we work (see Data we handle for our clients).
• Newsletter: if you ask to receive our newsletter, your name, email address and when you subscribed.

Fields marked with an asterisk (*) on our forms are needed to answer you. Without them we may not be able to deal with your request.

Buying Apps on the Odoo Apps Store

Our Apps are sold on the Odoo Apps Store (apps.odoo.com), which Odoo S.A. operates. Odoo S.A. takes your payment and handles your card details under its own privacy policy. We never see your card number. Odoo S.A. makes available to us the order details we need to identify your purchase and support you, and you may give us your order number when you ask for support.

We do not collect or store payment card numbers. If you pay us for services through a bank or a payment service, that provider handles your account or card details.

Website usage data

When you browse the Site, our servers and service providers record your IP address, browser and device details, the pages you view, the page that referred you, and the date and time of each visit.

Our website software (Odoo) keeps a visitor record for each browser. It holds an identifier derived from your IP address, browser and session, the country derived from your IP address, your language and time zone, and the pages you view that we have marked for tracking, such as the home page and the contact page, with the time of each view. If you log in, submit a form or chat with us, this history is linked to your contact record or enquiry, and our team can see it.

We count visits with Plausible Analytics, which runs on our own server (analytics.teqstars.com) and does not use cookies. It records page views, the links you follow to other websites and similar events. Cloudflare protects the Site against bots and attacks, and measures page views and loading performance (Cloudflare Web Analytics).

Documentation search

Questions you type into the search on docs.teqstars.com are logged with the page you searched from and your country, so that we can improve our documentation. We may summarize these questions with AI features in our business software.

Cookies and similar technologies

On teqstars.com we use cookies and similar technologies, such as browser storage and scripts loaded from other servers. This section summarizes them. Our Cookie Policy gives more detail.

Your choice

On your first visit, a banner offers two equal buttons: “Only essentials” and “Accept all”. There is no choice by category. “Accept all” allows both analytics and advertising: Google Analytics, Google Ads and our campaign cookies. If you make no choice, or choose “Only essentials”, Google Analytics, Google Ads and our campaign cookies stay off, and product videos on our app pages ask for your consent before they play. The technologies in the first table below run whatever you choose.

We store your choice in the website_cookies_bar cookie for 180 days. After that, the banner asks again. You can change your choice at any time with “Cookie Settings” in the footer of every page.

If you choose “Only essentials” after accepting, you withdraw your consent. Google’s tags then stop loading, and the Site deletes the Google Analytics and Google Ads cookies it set (_ga, _ga_5SFQW9GL95 and _gcl_au) and the _gcl_ls entry in your browser storage. Campaign cookies are no longer set; any that are already set expire within 31 days. Withdrawing consent does not affect processing that took place before you withdrew it.

You can also block or delete cookies in your browser settings. If you block all cookies, you cannot sign in to your customer portal or use the live chat, and forms may not work.

What runs whatever you choose

These do not wait for your consent. They start when a page loads, or when you use the feature concerned, and keep running if you choose “Only essentials”.

What runs only after “Accept all”

Product videos on our app pages load from YouTube’s privacy-enhanced domain (youtube-nocookie.com), which Google operates. A video loads only when you press play, and only if you have clicked “Accept all”. If you have not, the player asks you first: its “Accept and play” button has the same effect as clicking “Accept all” in the banner. When a video loads, Google receives your IP address and browser details and may use cookies or browser storage under its own privacy policy.

Do Not Track and Global Privacy Control

The Site does not currently respond to Do Not Track or Global Privacy Control signals. To refuse analytics and advertising cookies, choose “Only essentials” in the banner or under “Cookie Settings”. If you choose “Accept all”, Google may collect information about your online activities over time and across different websites.

How we use your data

The table below sets out why we use personal data and, where the EU or UK GDPR applies, the legal basis we rely on. Where Indian law applies, we use personal data for the purpose for which you gave it to us, with your consent where the law requires consent, and otherwise as the law permits.

Where we rely on our legitimate interests, you can object (see Your rights). Where we rely on your consent, you can withdraw it at any time.

Marketing emails

We send news about our Apps and services by email only if you have asked to receive it or, where the law allows, if you are an existing customer who has not opted out. We do not add people who contact us, apply for a job, chat with us or open a support ticket to our mailing list without their agreement.

Every marketing email has an unsubscribe link. You can also object to marketing emails at any time by writing to [email protected].

Who we share your data with

We do not sell your personal data. We share it only as described in this section.

Service providers

These providers process personal data to provide their services to us:

• hosting and infrastructure providers, which run the servers for the Site and our business software;
• Cloudflare, which delivers the Site, protects it against bots and attacks (including the Turnstile check on our forms) and measures page views and loading performance;
• Google, which serves the fonts and the Firebase script that the Site loads;
• email delivery providers, which send our emails;
• providers of AI features in our business software, which we use, for example, to summarize meeting notes and documentation questions;
• messaging services that you choose to use to contact us, which handle your messages under their own terms.

Google Analytics, Google Ads, YouTube and Google Maps

If you choose “Accept all”, Google Analytics and Google Ads collect information about your visits through cookies and similar technologies. This lets us measure how the Site and our advertising perform, and show you our ads on other websites. We decided to use these tools and are responsible for placing them on the Site. If you then play a product video on our app pages, it loads from YouTube, which Google operates, and the map of our office on our contact page loads from Google Maps. Google also uses the data under its own terms: see How Google uses information from sites or apps that use its services.

Other recipients

• Odoo S.A., which operates the Odoo Apps Store and handles App purchases under its own privacy policy.
• Our professional advisers, such as accountants and lawyers, where they need the data to advise us.
• Courts, regulators, tax authorities and law enforcement agencies, where the law requires it.
• Organizations that help us prevent or investigate fraud.
• Others, where needed to enforce our agreements with you, such as our License Agreement and Customization Policy, or to protect the rights, property or safety of TeqStars, our customers or others.
• A buyer or successor, if our business is reorganized or sold.

Links to other websites

The Site links to other websites, such as the Odoo Apps Store and our social media pages. Those websites have their own privacy policies, which apply when you visit them.

International transfers

We are based in India. Some of our service providers are outside India, for example in the USA and the EU, so your personal data may be transferred to and processed in those countries.

Where the law requires a safeguard for such a transfer, we rely on one that the law recognizes, such as the European Commission’s Standard Contractual Clauses (with the UK Addendum where UK law applies) or the recipient’s certification under the EU-US Data Privacy Framework. You can ask us for more information about these safeguards.

How long we keep data

We keep personal data only as long as we need it for the purposes in this policy. How long that is depends on the purpose, on whether we still have a relationship with you and on what the law requires. We then delete the data or make it anonymous.

• Enquiries, chats and demo requests: for as long as the enquiry is active and we may reasonably follow it up. If it leads to a contract, it becomes part of the customer record.
• Customer, contract and support records: for as long as the contract or support relationship is active, and then as long as we may need them to deal with questions or legal claims about it.
• Invoices and accounting records: as long as Indian tax and accounting law requires.
• Job applications: see Job applicants.
• Website visitor records: records linked to a contact or enquiry are kept as long as that record. Records that are not linked are kept only while they are useful for the purposes above, and then deleted.
• Cookies and browser storage: for the lifetimes shown in Cookies and similar technologies, unless you delete them sooner. Your cookie choice is kept for 180 days.
• Security and server logs: as long as we need them to protect the Site and our systems, and as long as the law requires.
• Newsletter: until you unsubscribe. We then keep a record that you unsubscribed, so that we do not email you again.

How we protect your data

We use technical and organisational measures appropriate to the risk, including:

• encrypted connections (HTTPS) to the Site;
• access to personal data limited to staff who need it for their work;
• passwords stored as one-way hashes;
• protection against bots and attacks, including Cloudflare’s security checks.

No system is completely secure. If a personal data breach is likely to affect you, we will tell you and the relevant authorities as the law requires. Nothing in this policy limits any liability that the law does not allow us to limit.

Job applicants

When you apply for a job through the Site or by email, we collect your name, email address, phone number, LinkedIn profile, CV, your introduction and anything else you send us. We use them only to assess your application and to contact you about it.

Please do not include sensitive details in your CV, such as health information, religion, or identity or bank account numbers. Only the people involved in hiring for the role can see your application. Our business software, including features provided by our service providers, may read your CV to fill in your details automatically.

If you are not hired, we keep your application only as long as we may need it to answer questions or claims about the recruitment, and then delete it, unless you agree that we may keep it for future openings.

Data we handle for our clients

When we implement, customize or support Odoo for a business, we may access personal data held in that client’s system. For that data, the client is the controller (or Data Fiduciary), and we process it on the client’s behalf. We use it only to do the work the client asks for, and we keep access details confidential.

Please give us a test or staging database with personal data removed or reduced wherever possible. If your business needs a written data processing agreement with us, contact us at [email protected] before you share any data. Questions about how a client uses its own data should go to that client.

Your rights

Depending on where you live and the law that applies, you can ask us to:

• give you a copy of your personal data and information about how we use it;
• correct or complete it;
• delete it;
• restrict how we use it;
• give it to you, or to another organization, in a portable format;
• withdraw any consent you have given.

Right to object: you can object at any time to our use of your personal data for direct marketing, and to any use based on our legitimate interests.

Under Indian law, you can also nominate another person to exercise your rights if you die or become unable to exercise them.

To make a request, contact our Grievance Officer (see Contact and Grievance Officer). We may ask you to confirm your identity. We will reply within one month of receiving your request.

If you are not satisfied with our answer, you can complain:

• in the EU, to the data protection authority where you live or work, or where the issue arose;
• in the UK, to the Information Commissioner’s Office;
• in India, to the Data Protection Board of India once it accepts complaints, after first using our grievance process.

Children

The Site and our services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, contact us at [email protected] and we will delete it.

Changes to this policy

We may update this policy when our services or the law change. We will post the new version on this page with its date. For significant changes, we will tell customers and subscribers by email or with a notice on the Site before the change applies. If a change needs your consent, we will ask for it.

Contact and Grievance Officer

For any question, request or complaint about your personal data, contact:

Grievance Officer, TeqStars Technologies
1102, Wings Business Bay, Near ITC Fortune Hotel, Rajkot - 360004, Gujarat, India
Email: [email protected]

The Grievance Officer will deal with your grievance promptly, and within one month of receiving it.