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Compare every eligible Chronopost product, then label and track the parcels.

This Chronopost Odoo integration prices each delivery against every eligible Chronopost product, on the sales order, the delivery order or at website checkout. Validating the delivery registers the parcels with Chronopost, stores the skybill numbers and attaches the labels.

  • Odoo 17.0 – 20.0
  • Community & Enterprise
  • Odoo.sh · On-premise
  • Odoo Online

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Chronopost shipping work before and after the connector

Without the connector by hand

  1. Look up Chronopost prices on the carrier's site and retype them
  2. Re-enter addresses and parcel weights in Chronopost's own shipping tool
  3. Print labels one at a time and match them to each box
  4. Copy skybill numbers back into Odoo so your team can answer customers
  5. Contact Chronopost by phone or mail to stop a shipment
  6. Sign in to a separate Chronopost account for each contract

With the connector automatic

  1. Get Rate lists each eligible Chronopost product with its charge for the shipment
  2. Validating the delivery order sends addresses, weights and parcels to Chronopost
  3. PDF labels of a multi-parcel shipment come back merged in one file
  4. Parcel numbers are recorded on the delivery order with a tracking link
  5. Click Cancel next to the Tracking Reference and every parcel is cancelled
  6. Several Chronopost accounts sit in one database, each with its own credentials

Rates, parcels, labels and cancellations between Odoo and Chronopost

Every object the connector handles, which way it travels and what triggers it.

DataDirectionWhat happens & when
Shipping rates per product

You click Get Rate on a sales order or a delivery order
Shipment and parcel details

You validate the delivery order in Odoo
Parcel and reservation numbers

Returned when the shipment is registered at validation
Shipping label file

Created with the shipment and attached to the delivery order chatter
Shipment cancellation

You click Cancel next to the Tracking Reference

Set your label and service defaults

Every Chronopost shipment picks up the settings held on the delivery method, so your team never retypes them per order. Choose Chronopost as the provider, point the method at your Chronopost shipping partner, and name the product that carries the shipping charge. The Chronopost Configuration tab holds the label format, content type and default package type, plus the delivery service, shipper civility and Mode Retour choice.

Odoo delivery method form for Chronopost with the Chronopost Configuration tab fields filled in

Compare Chronopost prices before you ship

Use Add shipping on the sales order and select your Chronopost method. Odoo works out the order weight from the products, or your team enters it, and Get Rate asks Chronopost which of its products can carry this delivery. Each one appears with its code, description and total charge. Add to order on the row you prefer stores that price and product code on the sales order.

Chronopost rate results on an Odoo sales order, each eligible product listed with its charge

Live Chronopost prices at checkout

Shoppers in your Odoo eCommerce store choose their own Chronopost service. During checkout they see each Chronopost product eligible for their delivery, priced live, and select the one they want. The chosen product and its charge are stored on the order, so your warehouse ships the service the customer actually paid for and nobody has to confirm the price by mail.

Odoo eCommerce checkout offering Chronopost delivery options with live prices per product

Ship one order in several parcels

A large order leaves as one Chronopost shipment made of several boxes. Run the Put in Pack operation on the delivery order for each package, and every package is registered with Chronopost as its own parcel with its weight and dimensions. Keep the Chronopost carrier on the delivery order, then validate it, and all the labels are requested together in one call.

Put in Pack on an Odoo delivery order, splitting a Chronopost shipment into separate parcels

Parcel numbers and labels after validation

Validating the delivery order registers the shipment and records what your team needs later. The skybill number of each parcel becomes the tracking reference, comma-separated for multi-parcel shipments, and a chatter message lists them. Odoo also keeps the Chronopost reservation number and the rated product code used to build the shipment. PDF labels for several parcels come back merged in a single document.

Odoo delivery order showing the Chronopost tracking reference and the attached shipping label

Follow a parcel on Chronopost's page

Answering "where is my parcel" takes one click instead of a search through emails. The Tracking button at the top of the delivery order opens Chronopost's public tracking page for that shipment in a new browser tab. The parcel numbers stay on the order, so you can pass them to the customer. Delivery progress itself is read on Chronopost's page and is not written back into Odoo.

Chronopost tracking page opened from the Tracking button on an Odoo delivery order

Cancel a registered shipment in one click

Plans change, and a shipment already registered with Chronopost can be withdrawn from the delivery order. Click Cancel beside the Tracking Reference and Odoo sends the request, covering every parcel of a multi-parcel shipment rather than the first one only. A confirmation is posted in the chatter when Chronopost accepts it. If the carrier refuses, Odoo displays the message it returned.

Cancel button next to the Chronopost tracking reference on an Odoo delivery order

Supported Odoo versions

Odoo versionEditionsHosting PriceLatest release
20.0 Community & Enterprise Odoo.sh · On-premise €108.99 20.0.1.0.0 Buy Docs
19.0 Community & Enterprise Odoo.sh · On-premise €108.99 19.0.1.0.0 Buy Docs
18.0 Community & Enterprise Odoo.sh · On-premise €108.99 No release notes Buy
17.0 Community & Enterprise Odoo.sh · On-premise €108.99 No release notes Buy

Support for Chronopost Connector

The developers who build the app answer your tickets.

Open a ticket Opens our helpdesk with this app already selected Read the docs Setup guides and features No docs for this version
Free app support from purchase
60 days
First response in working hours, typical
4–6 hours
Support hours, 10:00–18:00 IST
Mon–Fri

Support policy Support after 60 days

How to connect Chronopost to Odoo

  1. Create the Chronopost shipping partner

    Your credentials sit on one record, added under Sale, Configuration, Shipping Partner. Give it a name, set Partner to Chronopost, then enter the account number, password and sub-account number Chronopost provided.

  2. Test first, then go live

    Leave the shipping partner in its test environment while you rate and ship trial orders. The smart button at the top of the form switches it to Production once Chronopost certifies your credentials. Every delivery method linked to it follows.

  3. Add a Chronopost delivery method

    Create the delivery method, link the Chronopost shipping partner, and pick the product for the shipping charge. On the Chronopost Configuration tab, set the label format, content type and default package type, plus the delivery service and shipper fields.

  4. Turn on delivery methods and packages

    Two Odoo features make this work. In Inventory settings, tick Delivery Methods under Shipping so the menu appears, and enable Packages under Operations so Put in Pack is available for multi-parcel orders. Create a Chronopost package type too.

  5. Rate an order and ship it

    Add shipping to a sales order, run Get Rate, and use Add to order on the Chronopost product you want. Validate the delivery order to register the shipment, then collect the parcel numbers and labels on that same order.

Questions before you buy

Not answered here? Talk to the team.

It installs on Odoo Community and on Odoo Enterprise, either on-premise or on Odoo.sh. Odoo Online does not allow third-party apps, so the connector cannot be used there. Builds are available for Odoo 17.0, 18.0, 19.0 and 20.0, and each version is bought on its own.

Yes. Your Chronopost sales adviser issues the account number and the Chronotrace password that belongs to it, and you enter both on the shipping partner record. Test and production each have their own pair of fields, so you can keep trial credentials next to live ones. The sub-account number stays at 0 unless your contract uses one.

Yes. A single Odoo database can hold several Chronopost shipping partner records, each with its own account number and password. Delivery methods point at whichever partner you choose, so a second contract or a second company ships under its own credentials. The environment is set on the partner record and applies to every method linked to it.

No. The connector keeps the parcel numbers on the delivery order with a tracking link, and the Tracking button opens Chronopost's own page in a new tab. Status and location are read there, because delivery progress is not copied onto the Odoo record. You can forward the same link or numbers to your customer.

Cancellation is possible from about ten minutes after Chronopost created the skybill. Once the parcel is in transit the carrier turns the request down, and Odoo displays the error it sent back. When the delivery order holds no Chronopost shipment number, there is nothing to cancel and Odoo tells you so.

Review the shipment details and ask for the rate again. The message means Chronopost had nothing it could offer for that delivery, so no price was listed to choose from. Missing weights, addresses or packages are common causes, and products that your Chronopost contract does not include will not be offered either.

Yes, with national products. The Delivery Service field on the delivery method offers Monday and Saturday delivery alongside Normal, and those two dated options apply to national products only. Mode Retour, on the same tab, decides whether Chronopost also emails the label to the shipper or makes it printable at a Post Office.

You pick one format on the delivery method. PDF, PPR and SPD return A4 sheets, and PPR also lists nearby pickup points. THE, THE1015 and THEPSG suit thermal printers, while ZPL300 is ZPL at 300 dpi. Proof of deposit comes with PDF and PPR. Labels for several parcels are merged into one PDF.

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