Submit a Ticket
Submit a ticket
Tell us what is happening and we will take it from there.
Before you send, it is worth knowing what support covers. Read the support policy
After you submit
What happens to your ticket.
Instant
Stage 1 of 4You submit
Describe the issue with as much detail as you can. Attachments help us reproduce it faster.
By an engineer
Stage 2 of 4We examine it
An engineer reviews every ticket properly and sets its priority. No canned replies.
Within 2–6 h
Stage 3 of 4We respond
You get a first reply within 2 to 6 working hours, depending on the priority, then an answer or a plan.
Until closed
Stage 4 of 4You stay informed
Every status change reaches you by support ticket and email until the issue is closed.
Talk to us
Still stuck? Reach a real engineer.
Live chat
Quickest route for a short question during working hours.
Send your requirement with a clear description through the ticket form on this page. We log it as a support ticket and update you by ticket and email whenever the status changes. An engineer looks into every ticket properly before responding, so you always get a considered answer.
Our engineers work 8 hours a day, Monday to Friday, 10:00 AM to 6:00 PM IST. For critical production issues outside those hours, call or message us: we help on a best-effort basis, at the normal rate.
Response time depends on the priority of the issue, not on your package: the first reply comes within 2 working hours for critical issues, 4 for high, 6 for normal and 1 working day for low. Critical production issues outside working hours get best-effort help.
You can reach us on Teams, Google Chat, support ticket, email or a direct phone line during working hours. Use the ticket form for anything that needs a record and attachments.
Yes. We maintain and troubleshoot both standard Odoo modules and custom or third-party apps, across Community and Enterprise. Tell us what is installed and we will review it before quoting any work.
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