Submit a ticket and an engineer takes it from there

You send a ticket from the form at the top of this page, or write to support@teqstars.com. An engineer reads it, sets its priority and replies with a fix, or a plan with an estimate. You get updates by email and on the ticket whenever its status changes. Keep to one issue per ticket so it stays traceable.

It depends on the priority an engineer sets when reading your ticket: within 2 working hours for a critical issue, 4 for high, 6 for normal and 1 working day for low. A ticket sent outside working hours, at a weekend or on an Indian public holiday is picked up on the next working day; critical production issues get best-effort help.

Monday to Friday, 10:00 AM to 6:00 PM IST, public holidays excluded. For a critical production issue outside those hours, call or message us: we help on a best-effort basis, at the normal rate.

The Odoo version and edition, the app and its version, the steps to reproduce the problem, screenshots and the full error traceback. If you can, give us a test or staging database with the issue reproduced, plus login details. We do not use TeamViewer or screen-sharing tools.

Yes, for 60 days from the date of purchase. Free support covers bugs and errors in our own module code on a supported Odoo version. It does not cover installation, configuration, customisation, training, or problems caused by other modules. After that, use a support package or ask us for a quote; the support policy has the details.

Time comes off your prepaid hours to the minute, with a minimum of 15 minutes for each ticket, chat message or call. Follow-up messages on a question we are already working on are part of the same time. Every ticket closes with a report of the hours spent, and you can ask for your remaining balance at any time. The pricing page lists the current packages.

Yes, during working hours. Besides the ticket form and email, we work on Teams, Google Chat, WhatsApp and a direct phone line. Use a ticket for anything that needs a record and attachments.

Yes. We maintain and troubleshoot both standard Odoo modules and custom or third-party apps, across Community and Enterprise. Tell us what is installed and we will review it before quoting any work.

Odoo Community and Enterprise on your own server, and Odoo.sh. They cannot run on Odoo Online, because that platform does not allow custom modules to be installed.